Other denominations
Shop staff
Description
Shop assistants are responsible for welcoming, serving and selling to customers who enter the shop or establishment the products or services that are offered and that best suit their request. Always looking for customer satisfaction and the consequent loyalty with the aim of expanding and consolidating the client portfolio.
Depending on the size of the shop and the product to be sold, the tasks that these professionals will carry out may vary. In small shops, they are in charge of the whole process: the reception of the product, its distribution in the premises and the management of promotions and discounts, the daily cash closing and the order of new stocks; in larger shops, they will normally specialize in only part of this process. The product or service offered will also determine the functions to be performed, which will vary depending on if it is a food service, a cultural event or an electronics product, for example. Whatever the speciality and the size of the shop, shop assistants are expected to have a specialization and a high level of product knowledge in order to be able to provide expert advice to customers.
Tasks
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h