Bar Manager; Bartender

Bartenders prepare, make and serve drinks to customers in hotels, bars, restaurants, cafeterias and clubs. These professionals share work and responsibilities with the waiters, depending on the type of establishment where they work, but are basically in charge of bar service. Some barman are specialists at making cocktails.

• Accept orders from customers and serve them drinks
  Serve all types of drinks (soft drinks, wines, liqueurs, cava, sparkling wines, etc.).
  Pull a draught beer or serve it from a bottle.
  Make cocktails by mixing various ingredients.
  Cut and mix fruits to make juices.
  Prepare and serve coffees and teas.
  In some establishments prepare and serve food such as sandwiches, mixed dishes, tapas, canaps, etc. that do not require a high level of specialization.
  Considers the preferences of customers and tell them, if necessary, of the offer available in the establishment.
• Make up the bill, collect it and return any change to the customer.
• Prepare and maintain the bar and other areas of the establishment in perfect condition.
  Collect glasses (and other eating utensils) and put them in the dishwasher.
  Maintain and clean the bar and shelves and empty ashtrays.
  Keep all utensils and machinery in perfect condition (coffee machine, microwave, liquidizer, dishwasher, etc.).
  Clean the tables if it is part of the responsibility.
  Re-stock any machines that dispense drinks or other items.
  Clear up and close the establishment.
  Ensure compliance with specific safety and hygiene standards for restaurants.
• Collaborate in the organization of the establishment's store or cellar.
  Help in the organization of the store and stock control.
  May be responsible for making purchases from suppliers.
  

Regulated training and graduates

• Professionalism Certificate: Bar and café services (Level 2)
• Professionalism Certificate: Restaurant services (Level 2)
• Professional Training Course(s) in the field of Hotel and Tourism Sector - Intermediate Level: Restoration services

Complementary training

Other specific skills

Concern for order and quality: Level 2

Flexibility and change management: Level 2

Customer orientation: Level 2

Orientation within reach: Level 1

Planning and organisation: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Mechanical handling

People related to the field of mechanical handling are interested in the assembly, maintenance, repair and use of machines, tools and installations. Some good examples of professional activities in the field of mechanical handling are adjusting and configuring machines, reviewing technical equipment to detect incidents in their operation, handling machinery in production processes and driving specialised vehicles.

Waiter / Waitress

Barista

Kitchen assistant

Host / hostess

Bellboys

• Work hours

  Very flexible work day that is sometimes split, with long hours: morning, afternoon and night shifts and work on holidays.

• Salary

  A gross annual salary between 14.441 and 18.168 euros, depending on experience and, above all, the type of establishment. Median: 16.198 euros annum gross. Tips can sometimes represent significant additional wages.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.
  

• Other features

  Physical endurance is required to work standing up for a large part of the work day. The main workplace risks are caused by falls, blows and circulation problems. This job requires excellent skills in working with customers, who are not always pleasant.

• Professional category

  Non-specialist staff

• Human resources and equipment

  Varies depending on the service requested. Some companies can even specifically erect a bar for an event. These usually include cocktail shakers, dispensers, blenders, strainers, ice crushers, mortars, glassware and professional equipment (e.g. for a cocktail service).