Area manager, Section manager, Department manager

Shop managers are responsible for the total management of the shop. They are responsible for areas such as personnel management (permanent or temporary), inventory and stock control, management of the shop's image and its maintenance (facilities), monitoring of sales achievement according to objectives as well as implementation of company policies.

Usually these professionals depend on the Commercial or Management Division and very often are the link between the point of sale and the central company.

• Management of the commercial team of the shop:
  Hire and manage the staff according to the needs of the shop and maintain a list of candidates in case in the event that there is a worker on leave.
  Organize and distribute the team's work (shop assistants, cashiers, etc.) and depending on the people available organize work shifts in order to ensure the smooth running of the shop and customer satisfaction.
  Keep track of staff hours and vacations.
  In charge of training the sales team.
• Responsible for the correct maintenance of the shop:
  Supervise the general maintenance of the shop and the warehouse and contract the necessary services to do it.
  Check the shop windows and warehouse and check that there is a correct rotation of the products.
• Responsible for the organization and management of the shop:
  Act as an interlocutor between the shop staff and the management.
  Supervise the application of the company's philosophy, as well as the procedures and guidelines from the headquarters.
  Control the operating account to achieve the sales targets set as well as the cash, billing and budget of the shop.
  Ensure the corporate image of the company, and act as Public Relations and as an interlocutor with customers.
  Generate orders in order to keep product stocks at optimal levels for sales and are responsible for the inventory.
  Manage marketing campaigns according to the particular situation of the shop.
  Plan the window dressing and merchandising management in order to attract potential buyers.

Regulated training and graduates

• Professionalism Certificate: Sales activities (Level 2)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats de gestió del petit comerç (Nivell 2)
• Professionalism Certificate: Implementation and enlivenment of commercial spaces (Level 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Organització i gestió de magatzems (Nivell 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Assistència a la investigació de mercats (Nivell 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Gestió comercial de vendes (Nivell 3)
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activities
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Sales and commercial spaces management
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activites, fresh product professional profile
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Trade and Marketing
• Professional Training Course(s) in the field of Administration and Management - Advanced Level: Administration and Finance

Complementary training

Other specific skills

It is an occupation in which experience in fields such as those detailed can enable them to carry out their work, without the need for specific training:

• Knowledge of commerce and sales environment.
• Team management.
• Communication skills and abilities to develop interpersonal relationships.
• Planning and management, basic accounting.

Commitment to the organisation: Level 3

People management: Level 2

Orientation within reach: Level 3

Customer orientation: Level 2

Planning and organisation: Level 3

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Shop Coordinator

Fair Trade advisor

Commercial agent

Shop assistant

Foreign Trade Engineer

• Work hours

  Full-time, adapted to business hours.

• Salary

  The salary range is between 28,559- and 37,466-euros gross per year. The average salary is around 32,712 euros per year gross.
  
  Source: Report "Observatori d'Ocupacions i Salaris del Mercat de Treball Actual. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Middle management