This is the professional in charge of coordinating and advising the different departments of a company or institution, or the different companies which make up an association or consortium, to ensure these meet ISO standards and achieve the "Q" quality brand This distinction credits the quality services and products approved by the ICTE (Spanish Tourist Quality Institute).

• Coordinate and advise the different departments of a company or institution, or the different member companies of an association or consortium, to allow them to achieve the quality standard certification of their tourist products and services.
  Gather information from all of the departments of a company or institution.
  Inform, advise and make suggestions about changes that must be made in order to adapt to the quality regulations.
  Draft a procedure organisation handbook.
  Train employees, in line with the criteria in the manual.
  Obtain grants and subsidies in order to help implement and certificate the company's quality management system.
  Promote technological innovation and development.
• Implement organisational systems to help achieve the quality label.
• Operate as an interlocutor during quality audits.
• Promote establishments or services distinguished by the 'Q' brand on a domestic and international scale.
• Carry out control and supervision tasks in order to prevent the loss of the quality image.

Regulated training and graduates

• Grau: Turisme
• Grau: Turisme i oci
• Grau: Gestió hotelera i turística

Complementary training

Specific tourist service management and quality implementation courses.
Business management courses

Other specific skills

Intermediate English level.
User-level computer skills.

Flexibility and change management: Level 3

Learning and use of knowledge: Level 1

Communication: Level 2

Customer orientation: Level 1

Planning and organisation: Level 2

Analytical thought: Level 2

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Hotel internal quality auditor

Leisure facility manager

Leisure facility manager

Business planning and development director in tourist institutions and companies.

Cruise travel agent

• Work hours

  This is normally a full-time job.

• Salary

  Between 27.988 and 37.327 Euros. This figure is for guidance purposes only and is defined by the size of the company or institution. Median: 32.322 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  Must have an interest in consultancy, quality and the environment. Consultancy work and quality audits often require travel to different geographical destinations.

• Professional category

  Technician

• Human resources and equipment

  Personal computer and phone line.
  Specific quality-training.

• Initial investments

  A basic infrastructure is required in order to manage the workload. The average cost of a personal computer and a phone line shouldn't be more than 1500 euros.