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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Description

This is the professional in charge of coordinating and advising the different departments of a company or institution, or the different companies which make up an association or consortium, to ensure these meet ISO standards and achieve the "Q" quality brand This distinction credits the quality services and products approved by the ICTE (Spanish Tourist Quality Institute).

Tasks

  • Coordinate and advise the different departments of a company or institution, or the different member companies of an association or consortium, to allow them to achieve the quality standard certification of their tourist products and services.
    Gather information from all of the departments of a company or institution.
    Inform, advise and make suggestions about changes that must be made in order to adapt to the quality regulations.
    Draft a procedure organisation handbook.
    Train employees, in line with the criteria in the manual.
    Obtain grants and subsidies in order to help implement and certificate the company's quality management system.
    Promote technological innovation and development.
  • Implement organisational systems to help achieve the quality label.
  • Operate as an interlocutor during quality audits.
  • Promote establishments or services distinguished by the 'Q' brand on a domestic and international scale.
  • Carry out control and supervision tasks in order to prevent the loss of the quality image.


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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE