These professionals are in charge of providing guidance and relevant information adapted to the demands and needs expressed by visitors to a town, city or tourist destination of one or several tourist services, with the aim of facilitating their trip and stay, as well as enriching their tourist experience. We can usually find these professionals in a tourist office.

• Serve visitors and provide them with information:
  Responsible for booking, promoting and marketing services: accommodation, restaurants, excursions, transport, shows, events and other products.
  Listen to visitors' impressions, suggestions and complaints, and convey them to the tourism promotion manager in the area in order to improve the service and its image.
• Separate informative material (maps, brochures, documentation about routes, museums, transport, etc.) and promotional material about activities, hotels and restaurants and other auxiliary services and ensure that all information is up to date.
• Organise and implement the necessary resources to provide an information service, for local residents and foreign visitors:
  Organise information in the office or information point.
  Liaise with other information officers and with those responsible in order to provide thorough information about the area and routs of interest.

Regulated training and graduates

• Professionalism Certificate: Local tourism promotion and visitor information (Level 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance

Initiative: Level 2

Concern for order and quality: Level 2

Communication: Level 2

Flexibility and change management: Level 2

Customer orientation: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Humanities

The key interests of people who are interested in the field of humanities are studying the activity of human beings over time as well as their cultural and artistic expressions. Activities that represent this field are the creation of cultural products and the organisation of exhibitions and events, in addition to the promotion of actions for the preservation and dissemination of an artistic group. Significant knowledge of cultural, historical and linguistic heritage is required to carry out these activities.

Tourist and/or leisure guide

Trip manager

Cruise travel agent

Collective establishments receptionist

Municipal tour operator

• Work hours

  Flexitime, either full-time or part-time.

• Salary

  Between 14.782 and 20.168 Euros per annum (gross). Median: 17.266 euros annum gross. Commissions are sometimes paid on the promotion and sale of tourist products.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Technician