Pharmacy dispensing assistant

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Other denominations

Description

Pharmacy assistants or dispensing assistants are professionals who dispense medicines and health and beauty products, as well as products related to body hygiene and dietetics, which require specialised technical advice. Orthopaedic devices are also sold in some in pharmaceutical establishments. Pharmacy assistants generally deal with two scenarios: customers coming to get products that require a medical prescription, and people looking for professional advice. As such, they must have sufficient knowledge to provide advice on medical and aesthetic issues, although their role should never take the place of the opinions of medical professions. To this effect, their role is not restricted to simply selling and dispensing these products, but also involves giving customers information about their use, how they should be administered (on a personal basis) and other issues not covered by physicians. These professionals normally report to the pharmacy manager.

Tasks

Greet and serve customers when they come into the shop.
Understand and identify the needs of customers, using relevant technical media and the protocols laid out for each case.
Inform, advise and guide customers with regards to the products in which they show interest.
Wrap up/pack products sold and take payment from customers.
Monitor supplies of products (receipt, storage, inventories, stock control, etc.).
Perform administrative tasks related to handling medical prescriptions, payment, cash control and processing of transfers.
Manage product stocks to ensure products do not expire.
Issue purchase orders and pass these on to suppliers.
Oversee the selective collection of expired medicines and other products and take them to the relevant selective collection points.
Occasionally perform basic clinical and medical tests.
Occasionally, prepare magistral formulas using active principles.
They may take on the role of shop manager in his or her absence.

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What do you need?

Training

Regulated training and graduates

Professional Training Course(s) in the field of Healthcare - Intermediate Level: Pharmacy and parapharmacy
Grau: Farmàcia

Complementary training

Ideally candidates will undergo additional training in both customer service (types of customers, how to avoid losing customers, consumer service) and sales techniques (sales stages, buying motives, surveys, key questions, sales psychology, etc.).

Other specific skills

Knowledge of commercial management at points of sale. Knowledge of stock and storage management tools, so as to be able to properly manage shop supplies. User-level IT skills. Fluency in the relevant autonomous language and, where the establishment is located in a tourist area, knowledge of English is desirable.

More occupations with this training | Look for more information on the degree of interest

Experience

Graduates who have finished their studies and wish to perform this role may start out as trainee pharmacy assistants. Then, as they acquire experience, they may move up to the category of pharmacy assistant or dispensing assistant. People who enter the occupation with an intermediate-level professional qualification in Pharmacy may start out as trainee pharmacy technical assistants. With experience, they can move up to become pharmacy assistants or dispensing assistants.

Soft skills

Learning and use of knowledge: Level 1

Planning and organisation: Level 2

Commitment to the organisation: Level 1

Customer orientation: Level 2

Flexibility and change management: Level 2

Gain insight into soft skills | Access the dictionary of soft skills

Interests

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

More occupations with your interests | Get to know your professional interests | Glossary of interests

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This occupation on the market

Wage earner

Work hours
Pharmacies can open 24 hours a day 365 days a year, if the owner wishes to do so and notifies the relevant authority. This means that there is a wide variety of possible timetables for this occupation, depending on the establishment's opening hours. In bigger towns, there are a large number of establishments that do not close at lunchtime, establishments that open 24 hours a day and others that are open non-stop every day of the year. The usual working hours of 40 hours a week can be done in intensive shifts (in the morning or afternoon) or split-shifts (morning and afternoon with a break at lunchtime). Normally, establishments that are also open at night and on weekends and public holidays offer their workers rotating shifts.
Salary
The starting salary ranges from 14.664 to 20.468 euros per annum gross, depending on the professional's experience. Median: 17.326 euros annum gross. In some cases, the salary includes a sales-based element, although there is not the norm.

Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.
Professional category
Specialist staff

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