Barcelona City Council | Capital humà

Home telecare technician, Home telecare giver

Telecare is a home help service, which allows the user to control the state of health or to immediately notify any emergency or incident that he or she may have, 24 hours a day, every day of the year. To provide this service the equipment consists of a telephone terminal and a portable alarm clock through which the user can activate emergency calls without having to go to a telephone or dial any number.

The home teleassistant is in charge of the management and remote control of the home help systems of teleassistance, according to the programming of services contracted by the people. Within these immediate and permanent home care services, this professional acts by controlling the state of health, resolving any medical, security or domestic emergency situation, and providing company and security to the people who use it.

In addition, telecare devices include systems that contain the person's data history, home terminals that facilitate communication with the health centre, mobile terminals with GPS systems, alarms, fall detectors, buttons, temperature detectors, or control instruments that measure constants and transmit the data to the health care centre for chronic patients.

• Assistance:
  Handle the control of emergency calls, through the telecare switchboard, for a given number of subscribers.
  Attend calls or warning and alarm devices from the reception centre, or call centre.
  Supports affectively and emotionally, it reassures the person assisted and it delimits a set of tasks to be carried out to overcome the crisis.
  Contact by telephone with the subscriber, to follow up on the fees assigned to the remote control, and foresee possible incidents.
  Make monitoring calls to ensure the physical and psychological condition of the users and to check that all their needs are met.
  Remotely controls the subscribers' agenda by reminding them of the tasks they must perform (taking medication, providing food, applying care, etc.).
  Attend to calls from users who are suffering from mood and psychological disorders (depression, anxiety, panic, loneliness, various phobias, etc.) and offer them support.
  
• Decision-making:
  Identify the subscriber's symptomatology by asking the right questions, and identifies the type of problem he or she is suffering from.
  Identify possible solutions to the reported emergency, the level of severity and, if necessary, mobilize appropriate social and health resources.
  Depending on the type of emergency, give clear and precise instructions on how to act, in order to provide correct guidance on the measures to be taken to stop it.
  In the event of incidents, check that all relevant measures have been taken to resolve them.
  
• Coordination with other health professionals and family members:
  Mobilize all the necessary social and health resources (ambulances, police, firemen, etc.) to solve the emergency and check its resolution.
  Contact the subscriber's relatives to inform them of emergencies, as well as to report any alterations detected in their physical, psychological or domestic conditions.
  
• Monitoring of electronic equipment:
  Supervise or installs remote assistance equipment in the subscriber's home to ensure proper operation.
  It resolves incidents and the operation of remote assistance devices, gives precise instructions on the use and activation, according to the functionality of each device and the type of services contracted.
  It carries out the basic maintenance fees for the remote assistance devices and instruments assigned to its work centre.
  It detects possible technical breakdowns, both of the devices installed at home and those at your workplace. In case the breakdowns need a more complex repair, contact the relevant technical services.

Regulated training and graduates

• Certificat de Professionalitat de la Família Serveis Socioculturals i a la comunitat: Gestió de trucades de teleassistència (Nivell 2)
• Professional Training Course(s) in the field of Social and Cultural Community Services - Intermediate Level: Care for dependent population
• Grau: Infermeria
• Grau: Fisioteràpia
• Grau: Treball social
• Grau: Educació social

Complementary training

Self-control: Level 2

Empathy: Level 3

Communication: Level 2

Customer orientation: Level 2

Initiative: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Social community worker

Individuals related to the social/community field have an interest in working to improve people's social well-being and quality of life, as well as enhance their integration into their social, family and/or work environment. The professional activities that are common in this field include providing special support and aid to people at risk of social exclusion, designing programmes and implementing resources for the social and cultural stimulation of an area, and acting as mediators for conflict resolution in family, social or interpersonal environments. These activities involve constant interaction with people in order to improve their psychological and social well-being.

Healthcare

Working to maintain and improve health, as well as physical and mental well-being, is the primary interest of people who are involved in the field of healthcare. Some of the activities in this field include making diagnoses, prescribing treatments and monitoring illnesses and injuries. These activities also include the application of therapeutic treatments (traditional or alternative) with a view to facilitating the physical recovery of those being treated. To carry out these activities, one must have in-depth knowledge of the human body and medicine, in its various specialisations.

Palliative care specialist

Technical of therapies with animals

Migration advisor

Director of services for the elderly

Home care service coordinator

• Work hours

  It's a full-time job in most cases. As these are 24-hour services, the days can be in day or night shifts, weekends included.

• Salary

  The average salary ranges from 11,600 to 27,000 euros gross per year and will depend on the professional qualification and the level of studies.

• Professional category

  Specialist staff