This professional is in charge of organising and managing trips for client businesses (corporate trips), groups and private customers. This work requires excellent negotiation skills in order to achieve good standards of service and optimal financial conditions.

• Work together with the client to define the destination, trip duration, itinerary and cities to be visited.
• Lend advice to the client regarding business and leisure trips.
• Arrange the itinerary, transport, accommodation and insurance according to the client's diary.
• Look for the most competitive conditions of transport, updating the information with the different rates offered by each company.
• Negotiate the price of hotel accommodation.
• Propose different quotes and service alternatives to the client.
• Make the relevant bookings.
• Prepare service vouchers and invoices.
• Check the outcome of the trip once completed.

Regulated training and graduates

• Professionalism Certificate: Local tourism promotion and visitor information (Level 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Creació i gestió de viatjes combinats i esdeveniments (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance

Complementary training

Other specific skills

Languages.
Office automation.

Flexibility and change management: Level 2

Learning and use of knowledge: Level 2

Planning and organisation: Level 2

Analytical thought: Level 2

Negotiation: Level 2

Customer orientation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Cruise travel agent

Tourist and/or leisure guide

Information point officer

Municipal tour operator

Collective establishments receptionist

• Work hours

  Full working day: morning and afternoon.

• Salary

  Between 16.090 and 20.706 Euros per annum, gross. Median: 18.252 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  Requires excellent negotiating skills. Familiarity with various destinations and the leisure and tourist services available is recommended.

• Professional category

  Technician

• Human resources and equipment

  Personal computer, phone line and travel management specific software.

• Initial investments

  3,000 euros.