Barcelona City Council | Capital humà

Matre

These professionals are responsible for planning and organising everything relating to the dining and drinks service, coordinating between the kitchen manager and dining area, supervising the waitstaff and seeing to customers' needs. Today they are also responsible for sales and promotion of the restaurant. They are normally referred to as the "maitre d'".

• Plan and organise restaurant and bar service.
  Organize the resources required for providing correct service, including an efficient structure according to the type of establishment, its category and the expected economic return.
  Define, together with the person responsible for the kitchen and management of the establishment, the services to be provided (menu, set dishes, self-service, grill, etc.).
  Determine the team of waiters and their shifts.
  In some establishments, manage supplies and relationships with suppliers.
  Supervise the decoration and ambiance of the room to create a comfortable environment and an image in keeping with the type of service that the establishment expects to offer.
  Define the processes to be followed before (preparation of the tables), during and after (cleaning, preparation of later services) the service, and give instructions to ensure customer service, the desired quality levels and economic performance.
  Advise the customer on gastronomic aspects, as well as the services available near the establishment (businesses, cinemas, events, etc.)
• Be responsible for the sale of the establishment's services.
  Develop a communication strategy to inform, promote and sell services, taking the needs of the recipient into account.
  Supervise collecting for the service.

Regulated training and graduates

• Professionalism Certificate: Bar and café services (Level 2)
• Professionalism Certificate: Restaurant services (Level 2)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Gestió de processos de servei en restauració (Nivell 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Direcció en restauració (Nivell 3)
• Professional Training Course(s) in the field of Hotel and Tourism Sector - Intermediate Level: Restoration services
• Professional Training Course(s) in teh field of Hotel Management and Tourism - Advanced Level: Direction in restaurant services

Complementary training

Other specific skills

Orientation within reach: Level 3

Initiative: Level 3

People management: Level 3

Commitment to the organisation: Level 3

Planning and organisation: Level 3

Customer orientation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Catering and group supervisor

Storeroom and wine cellar manager

Hotel catering manager

Restaurant manager

Waiter / Waitress

• Work hours

  Full-time and very flexible, with long work days and work on holidays.

• Salary

  Varies according to the category and the size of the establishment. Between 18.656 and 26.452 euros per annum gross. Median: 22.215 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.