Bellboy, Porter, Steward.

The bellboy is a person attached to the reception department, whose main responsibility is to look after customers from their arrival until their departure, helping them with their luggage or other personalised services such as arranging taxi transport. Currently based at the actual reception desk, although this does not entail relinquishing his/her own organisation and duties, which are coordinated by the head of department, i.e., the Head of Reception.

• Provide housekeeping related customer services.
• Inform customers of the services available in the lodgings.
• Carry out the required customer service tasks (event ticket bookings, restaurant bookings, flight confirmations, airport luggage claims, etc.).
• Transfer telephone calls and deliver mail or messages to customers during their stay.
• Keep stock of customer luggage items, their storage and transport.
• Contribute to keeping the reception and concierge areas tidy and clean.
• Escort customers to their rooms and explain to them how to operate the lights and how to use other services.
• Carry out "simple" administrative tasks and procedures both inside and outside of the establishment.
• In charge of parking, watching and guarding customer vehicles if requested to do so.
• Lend support to the rest of the workers in the establishment when necessary.
  

Regulated training and graduates

• Minimum compulsory education
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats auxiliars de magatzem (Nivell 1)
• Professionalism Certificate: Basic flat operations in accommodations (Level 1)

Complementary training

Other specific skills

Initiative: Level 1

Orientation within reach: Level 1

Concern for order and quality: Level 2

Flexibility and change management: Level 2

Customer orientation: Level 2

Commitment to the organisation: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Mechanical handling

People related to the field of mechanical handling are interested in the assembly, maintenance, repair and use of machines, tools and installations. Some good examples of professional activities in the field of mechanical handling are adjusting and configuring machines, reviewing technical equipment to detect incidents in their operation, handling machinery in production processes and driving specialised vehicles.

Chambermaid or bellboy

Clothing production operator

Bus driver

Waiter / Waitress

House and facilities cleaning technician

• Work hours

  Full-time or part-time, usually with a shift rota. The usual schedule of the bellboy is 7 am to 3 pm, 3 pm to 11 pm or 11 pm to 7 am, Monday to Sunday with two days' holiday per week (total of 40 working hours per week).

• Salary

  Bellboy salaries can range between 15.253 and 19.709 Euros per annum (gross). Median: 17.338 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Non-specialist staff