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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
Get to know this occupation

Other denominations

Bellboy, Porter, Steward.

Description

The bellboy is a person attached to the reception department, whose main responsibility is to look after customers from their arrival until their departure, helping them with their luggage or other personalised services such as arranging taxi transport. Currently based at the actual reception desk, although this does not entail relinquishing his/her own organisation and duties, which are coordinated by the head of department, i.e., the Head of Reception.

Tasks

  • Provide housekeeping related customer services.
  • Inform customers of the services available in the lodgings.
  • Carry out the required customer service tasks (event ticket bookings, restaurant bookings, flight confirmations, airport luggage claims, etc.).
  • Transfer telephone calls and deliver mail or messages to customers during their stay.
  • Keep stock of customer luggage items, their storage and transport.
  • Contribute to keeping the reception and concierge areas tidy and clean.
  • Escort customers to their rooms and explain to them how to operate the lights and how to use other services.
  • Carry out "simple" administrative tasks and procedures both inside and outside of the establishment.
  • In charge of parking, watching and guarding customer vehicles if requested to do so.
  • Lend support to the rest of the workers in the establishment when necessary.


Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE