Hostess
Congress assistant.

This professional is in charge of providing information as well as administrative and managerial support to participants in each of the activities organised around a business meeting or event (congress, convention, fair, etc.).

• Welcome participants and collect information regarding each person's special interests.
• Provide information to participants during congress actvities:
  About the schedule and the rooms in which the different meetings, conferences or activities are being held.
  About the auxiliary rooms set aside for small meetings.
  About the IT and communications equipment available for participants.
  About the possibility of carrying out complementary activities.
• Provide administrative support.
  Perform administrative tasks requested by particpants (organise meetings, issues relating to schedule changes, etc.).
  Carry out the necessary administrative tasks for the duration of the congress and those requested by participants (Power Point presentations, report modifications, photocopies, local contacts, etc.).
• Sometimes contribute to event organisation.

Regulated training and graduates

• Certificat de Professionalitat de la Família Administració i gestió: Activitats administratives en la relació amb el client (Nivell 2)
• Professionalism Certificate: Sales activities (Level 2)
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activities
• Professional Training Course(s) in the field of Administration - Intermediate Level: Administrative Management
• Grau: Turisme
• Grau: Turisme i oci
• Grau: Gestió hotelera i turística

Complementary training

Other specific skills

Information technology applied to tourism, specific tourist databases for bookings and ticketing.
Customer service techniques.

Initiative: Level 2

Concern for order and quality: Level 2

Communication: Level 2

Planning and organisation: Level 1

Flexibility and change management: Level 2

Customer orientation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Passenger handling agent

Shop assistant

Passenger service agent

Tourist and/or leisure guide

Administrative Officer

• Work hours

  Highly flexible working schedule.

• Salary

  Between 15,000 and 30,000 Euros per annum (gross). It is commonplace to charge a fixed remuneration plus a variable amount related to objectives.

• Other features

  The ability to work as part of a team with professionals from different countries and cultures.

• Professional category

  Specialist staff

• Human resources and equipment

  Good language and IT skills.