This is the person who, by using different sampling and data collection techniques, verifies correct operation of the hotel services, their adaptation to the quality standards set by the establishment and compliance with the required health and safety regulations for hotel establishments. It is just as important for the auditor to know different quality certifications (ISO, Q...) as to have some objective parameters that allow the job to be done well. Therefore, it is a job that is based on the existence of good quality indicators, correct data collection and well-chosen assessment of this data.

• Study the quality parameters set for the establishment.
• Define quality measurement indicators. These indicators enable assessing:
  That the attention given to guests by the different hotel departments and services is correct.
  That the attitudes and responsibility of professionals working in the hotel are appropriate.
  That the condition of different areas, facilities and items meet the quality standards of the establishment.
  That schedules and services provided meet guest expectations.
  That the meals and drinks provided in the establishment are of suitable quality.
  That the establishment fulfills all legal regulations required in a hotel regarding health and safety (emergency plans, prevention of Legionnaire's desease, HACCP, etc.).
• Make periodic visits to hotels to carry out the audit and check each of the quality indicators.
• Complete data collection forms.
• Assess both the establishment's compliance with specifications and the guest satisfaction index.
• Issue reports reflecting the results of the audit and forward it to higher management (usually the director of operations or the director of the hotel).
• Issue reports on critical points (pleasant and unpleasant events for guests).
• Carry out and assess different types of questionnaires (suggestions, opinions, surveys...) to determine guest satisfaction.
• Check that any deficiencies detected in the service have been remedied in the following audit.
  
  A quality indicator is a tool that allows the auditor to collect accurate data. If the indicator is objective it can be well measured. For example, to determine whether the service in the hotel restaurant is correct, you can measure the time elapsed between servings.

Regulated training and graduates

• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Management of tourist accommodation
• Grau: Turisme
• Grau: Turisme i oci
• Grau: Gestió hotelera i turística

Complementary training

Other specific skills

Analytical thought: Level 2

Orientation within reach: Level 3

Concern for order and quality: Level 3

Communication: Level 2

Flexibility and change management: Level 1

Planning and organisation: Level 2

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Expert in tourism-related quality

Event organiser

Leisure facility manager

Leisure facility manager

Cruise travel agent

• Work hours

  Flexible timetable often adapted to the schedule of the service to be audited.

• Salary

  Between 18.320 and 25.683 euros gross per year. Median: 21.691 euros annum gross. The salary varies according to experience, training and the characteristics of the company.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  Willingness to travel is essential.

• Professional category

  Technician

• Human resources and equipment

  It is advisable to have access to the minimum infrastructure required to manage the workload (personal computer, software, printer and access to a phone line).
  Initial investment 3,000 euros.