Send
In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.
Description
This is a specialist, often with a solid background in statistics, who suggests and implements the most suitable evaluation techniques in order to measure the a company or organisation's customer satisfaction levels. In order to achieve this, they must determine customers' needs and demands in relation to the various quality criteria for a product or service and the relative importance clients attribute to each of these criteria. These professionals make use of relevant statistical techniques in order to evaluate a company's customers' perceptions and activities. Furthermore, they are responsible for designing suitable mechanisms for consulting customers and analysing the results obtained, their meaning and validity.
Tasks
© Barcelona Activa 2011
Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet
Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball
Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva