The hotel bookings manager handles advance bookings for rooms and services provided by the establishment. His/her work is key to achieving occupation targets. In most hotels, this occupation is linked to the reception department, although in some cases the bookings department operates in an independent manner .

• Must have an impeccable knowledge of the hotel services on offer and their conditions of use in order to be able to provide the appropriate information to customers.
• Must know all about rates, promotions, discounts, payment methods...
• Process bookings in real time, adapting the price of accommodation to current availability at any given time.
• Take bookings for accommodation and hotel services, specifying arrival and departure dates and the number of guests due to be lodged in the establishment.
• Be familiar with the different types of booking available (back to back, series, FIT).
• Know how many spaces are available at all times and update the booking register accordingly.
• Process cancellations and modifications.
• Know the agencies, companies, reservation centres, etc. which tend to bring in regular customers and their links with the hotel.
• Update the Cardex, the file which contains client details.

Regulated training and graduates

• Professionalism Certificate: Reception at accommodations (Level 3)
• Professionalism Certificate: Local tourism promotion and visitor information (Level 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Management of tourist accommodation

Complementary training

Other specific skills

Orientation within reach: Level 2

Initiative: Level 2

Concern for order and quality: Level 2

Communication: Level 1

Flexibility and change management: Level 2

Customer orientation: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Collective establishments receptionist

Front Office Manager

Tourist and/or leisure guide

Information point officer

Trip manager

• Work hours

  The working day may be full-time or part-time. Morning and afternoon shift rotas are commonplace . Some workers may initially be hired as shift substitutes.

• Salary

  Between 23.989 and 28.243 Euros per annum (gross). Median: 26.030 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Middle management