Consumer Training Technician
Other denominations
Consumer Training Monitor; Consumption Trainer; Technician of Consumption Schools; Specialist in Consumption Pedagogy.
Description
As suggested by the name, the main role of the consumer awareness technician is to inform users or consumers of goods or services about all aspects related to their rights and obligations, in accordance with current legislation on consumption. They also organise awareness programmes to ensure that consumers and users are aware of the current legal regulations on consumption and have access to the essential information in order to consume consciously and responsibly. The goods and services they provide information on include everything to do with food (for example, the quality and healthiness of food products, restaurant services, labelling regulations, nutrition, etc.).
Tasks
- Define consumers' needs in terms of information and devise necessary and effective awareness campaigns.
- Recomend protection and awareness campaigns for specific consumer groups.
- Advise on the information that should be included in occasional awareness/information publications for clients or on the material to be included in a structured awareness campaign.
- Asess how to make the information which the campaign aims to communicate as easy-to-understand as possible. Consider issues such as the format, type of language, medium, etc.
- Research or draw up the technical documents in order to perform their tasks.
- Create awareness plans about products and/or services, aimed at clients or consumers.
- Draw up and coordinate the publication of material for occasional awareness or information programmes aimed at clients or consumers, and the material included in structured awareness campaigns.
- Lead educational courses aimed at consumers and users, informing and guiding them with regards to the products that can be consumed and the exercise of their rights and responsibilities or obligations.
- Develop awareness materials in various formats (paper, digital, etc.), make use of a range of resources (for example, role-plays), and adapt presentations to suit the particular consumer group at which they are aimed (for example, talks for primary schools, informative panels for associations, etc.)
- Complile and update a database with consumer legislation and regulations.
- Collaborate with consumer protection organisations (Consumer Arbitration Board, Municipal Consumer Council), consumer associations, the education community, and with customer service and care departments.
