Description
Mediation is the unforced intervention in a conflict by a neutral third party to help the parties involved to resolve it themselves. The characteristics that distinguish it from other procedures are voluntariness, communication and the effort to understand each other and reach fair agreements.
Mediators conduct the negotiation for the resolution of a conflict, which may be of a family, work, community, international, ethnic or interpersonal nature, among others. They conceive conflict as an inherent part of human interrelation and understand it as a divergence of interests where positive elements can always be found, and where the solution will always emanate from the agents involved.
Thus, these professionals act as conductors of the resolution process, accompanying and guiding it, so that the parties in conflict can find a consensual solution to the problem by themselves. Mediators control the process, not the result, which always remains in the hands of the parties involved, but in any case, they act in an attempt to reduce tension, induce serenity and encourage communication.
The fields of application of mediation are diverse: family mediation; social mediation; school mediation; work mediation; intercultural mediation; consumer-business mediation and international mediation. In all areas, mediation can be motivated by the will of the parties involved or by the express intention of a judge, in order to help re-establish communication between the parties and avoid or facilitate a judicial resolution.
Tasks
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h