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Other denominations
Civility Agent
Description
Civil agents offer information, raise awareness about, and promote civic behaviour, with the aim of fostering coexistence and respect amongst citizens, as well as encouraging proper use of public and private resources in the city. Their tasks seek to help citizens to exercise their rights and duties in relation to current civic regulations. This role may take in various fields related to the cleaning of roads, the management of waste, dog owning and mobility. They also deal with citizens' queries, complaints and suggestions and are involved in organising civic behaviour campaigns. At the same time, they are responsible for reporting and describing any disrespectful behaviour they witness, although they do not under any circumstances have the power to impose penalties.
Tasks
Training
More occupations with this training | Look for more information on the degree of interest
Experience
Soft skills
Gain insight into soft skills | Access the dictionary of soft skills
Interests
Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.
Individuals related to the social/community field have an interest in working to improve people's social well-being and quality of life, as well as enhance their integration into their social, family and/or work environment. The professional activities that are common in this field include providing special support and aid to people at risk of social exclusion, designing programmes and implementing resources for the social and cultural stimulation of an area, and acting as mediators for conflict resolution in family, social or interpersonal environments. These activities involve constant interaction with people in order to improve their psychological and social well-being.
More occupations with your interests | Get to know your professional interests | Glossary of interests
Related occupations
Wage earner
The habitat and urban services industry responds to any society¿s need for housing and related services. However, despite this need being constant, the evolution of the industry and its growth is reliant on the economic situation that shapes the purchase power of residents, the property market and public investment. This industry is home to a range of professional profiles dedicated to construction, which can be grouped into the different stages of construction, from construction work itself to the renovation of buildings and services dedicated to selling property, without forgetting occupations that involve controlling the safety and quality of materials and compliance with the established procedures. In turn, urban services are intrinsically associated with construction, as they respond to the maintenance and correct functioning needs of these urban habitats in a broader sense.
01-2006 | | Catalan | Beginner
Documents (5 of 6)
04-2024 | | English | Advanced
This document shows data to have more information about the sector that will help you in your decisions regarding your training-work itinerary. This data is grouped into the following
Author: Barcelona Activa
Publishing date: 04-2024
02-2024 | | English | Advanced
Brief report where he explains the evolution of the sector towards a more sustainable model. Also of the impact on the sector and the creation of new professional profil·les.
Author: Barcelona Activa
Publishing date: 02-2024
02-2024 | | English | Advanced
Brief report that talks about a new urban management model: smart cities. It also details the new professional profiles that the labour market will request.
Author: Barcelona Activa
Publishing date: 02-2024
12-2023 | | English | Beginner
Sectoral report showing the keys to this economic area as well as the main trends, both consolidated and emerging, in activities and professional profiles and reveals future scenarios.
Author: Barcelona Activa
Publishing date: 12-2023
08-2023 | | English | Advanced
A short report about the importance of sustainable construction inside a global framework including the life cycle view. It also details what will be asked for professionals in sustainable
Author: Barcelona Activa
Publishing date: 08-2023
Related Videos (4 of 4)
Pere Solà, architect in Parc de l'Alba, tells us the importance of urban habitat and services in the future of the sector, how it will transform the work of professionals who are dedicated to it and what are the new trends.
Isabel Valle, comercial director of Fundación Laboral de la Construcción in Catalonia, talks about the importance of renovation in the future of the construction sector and how it will transform the work of professionals dedicated to it.
Laia Pagès, executive and scientific director of CARNET, talks about the importance of logistics and mobility in the future, how it will transform the work of the professionals involved and what the new trends are.
Vídeo on trobaràs un resum dels conceptes clau que van debatre els i les professionals i empreses participants a la jornada sectorial sobre l'impacte i potencial de la Fabricació Digital i la Impressió 3D en el futur de l'ocupació.
Useful links (5 of 9)
14-02-2024 | | English | Beginner
Formative centres, reference clusters, guilds, colleges, city projects... All of this and much more in this infographic that will allow you to gain a thorough knowledge of the ecosystem
Author: Barcelona Activa
Date of issue: 11-01-2024
https://treball.barcelonactiva.cat/infografies/en/ecosistema/habitat-and-urban-services.html
10-01-2024 | | English | Beginner
Habitat and urban services has gone through different transformational processes and milestones in recent decades, which have impacted professionals and asked them for new skills and knowledge. Let us
Author: Barcelona Activa
Date of issue: 10-01-2024
https://treball.barcelonactiva.cat/infografies/en/timeline/habitat-and-urban-services.html
18-01-2023 | | English | Beginner
In this infographic you will be able to consult which of the formations will allow you to access the Habitat and Urban Services sector, some of the most outstanding
Author: Barcelona Activa
Date of issue: 05-12-2022
https://treball.barcelonactiva.cat/infografies/en/sector/habitat-and-urban-services.html
23-06-2021 | | Spanish | Beginner
El sector de la construcció es troba davant nous escenaris i reptes excepcionals que haurà de superar per a poder continuar realitzant la seva labor. L'Observatori de la Construcció
Date of issue: 22-06-2021
29-12-2020 | | Spanish | Advanced
Fundació privada sense ànim de lucre d'àmbit estatal que té per objectius el foment de la formació professional, la millora de la salut i de la seguretat en el
Display Industry's jobs:
Habitat and Urban Services
Education and social cohesion encompass a wide variety of activities that ultimately seek to provide a response to the social needs of the community and foment the physical, intellectual and personal capacities of all members of society. This sector represents a fundamental pillar of a cohesive society, one that is inclusive of minorities, attentive to the most vulnerable groups and constructive in terms of peace, solidarity and human rights. In occupational terms, it requires professionals with technical knowledge in addition to an educational and service-oriented vocation.
01-2006 | | Catalan | Beginner
Documents (5 of 6)
04-2024 | | English | Advanced
This document shows data to have more information about the sector that will help you in your decisions regarding your training-work itinerary. This data is grouped into the following
Author: Barcelona Activa
Publishing date: 04-2024
12-2023 | | English | Beginner
Sectoral report showing the keys to this economic area as well as the main trends, both consolidated and emerging, in activities and professional profiles and reveals future scenarios.
Author: Barcelona Activa
Publishing date: 12-2023
08-2023 | | English | Advanced
Brief report on new parameters in education like Edtech and E-learning and how they are diversifying learning methodologies and resources.
Author: Barcelona Activa
Publishing date: 08-2023
08-2023 | | English | Advanced
Brief report about inclusive education, emphasizing what measures and support are necessary to attend diversity and inclusion and talks about what specific professionals are required.
Author: Barcelona Activa
Publishing date: 08-2023
10-2022 | | English | Beginner
Do you know where to find the offers that may interest you according to the sector in which you are looking for work? We put at your disposal the
Author: Barcelona Activa
Publishing date: 10-2022
Related Videos (5 of 5)
Lluís Torrens, director of Innovació Social of the Ajuntament de Barcelona, talks about how the care sector evolves towards residential care services at home and how profiles will have to be hybrid: social and sanitary at the same time. It also describes the skills needed for these profiles and what the future of the sector will be.
Laia Grabulosa, director of the Confederation of Companies of the Third Social Sector of Catalonia, talks about the importance of education and social cohesion in the future of the sector, how it will transform the work of the professionals involved and what are the new trends.
Xavier Aragay, a specialist in the transformation of educational institutions, talks about the changes in schools and universities towards a hybrid model that will combine face-to-face and virtual. Professional profiles will be transformed and new support figures will also emerge.
Vídeo on trobaràs un resum dels conceptes clau que van debatre els i les professionals i empreses participants en la jornada sectorial sobre l'impacte i potencial del Tercer Sector Social.
Vídeo on trobaràs un resum dels conceptes clau que van debatre els i les professionals i empreses participants en la jornada sectorial sobre l'impacte i potencial del Tercer Sector Social en l'àmbit dels col·lectius més joves i el seu potencial en ocupació.
Useful links (5 of 14)
07-02-2024 | | English | Beginner
Formative centres, reference clusters, guilds, colleges, city projects... All of this and much more in this infographic that will allow you to gain a thorough knowledge of the ecosystem
Author: Barcelona Activa
Date of issue: 11-01-2024
https://treball.barcelonactiva.cat/infografies/en/ecosistema/education-and-social-cohesion.html
12-12-2023 | | Catalan | Beginner
Nou Portal d'Ocupació del Tercer Sector Social de Catalunya.
Date of issue: 12-12-2023
01-08-2023 | | Catalan | Beginner
La Fundació BCN Formació Professional és una organització social i sense ànim de lucre creada per l'Ajuntament de Barcelona la missió de qual és participar en el desenvolupament socioeconòmic
23-06-2023 | | Catalan | Beginner
El Consorci d'Educació de Barcelona és un instrument de cogestió i descentralització, en un marc de col·laboració institucional, que representa la voluntat de la Generalitat de Catalunya i l'Ajuntament
https://www.edubcn.cat/ca/alumnat_i_familia/etapes_educatives_i_ensenyaments/batxillerat
18-01-2023 | | English | Beginner
In this infographic you will be able to consult which of the formations will allow you to access the Education and Social Cohesion sector, some of the most outstanding
Author: Barcelona Activa
https://treball.barcelonactiva.cat/infografies/en/sector/education-and-social-cohesion.html
Display Industry's jobs:
Education and Social Cohesion
© Barcelona Activa 2023
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