Barcelona City Council | Capital humà

The expert in development and marketing of domotic and inmotic products is the professional who promotes, negotiates and fixes the operations and product sales. Home automation (domotic) is the set of systems that automate energy management services, safety, welfare and communication. Domotics includes the automation in industrial buildings and in services buildings (offices, hotels or public buildings).
This professional works in companies on low voltage electrical installations, home automation, structured wiring, lighting, and distribution and logistics. Its customers can be automation products distribution companies, companies that want to integrate inmotic systems in their offices, or individuals. This professional can also act as an intermediary between the manufacturer or distributor of home automation products and the purchasing company.

• Inform and gives advices on the usefulness and quality of inmotic and domotic products or services, according to the interests and needs of each client. Explains and demonstrates domotic and inmotic products.
• Designs the integration of domotic products in a building or home and develops the integrations plan, which is to make the design of the power grid to ensure product performance, set its location, or identify any difficulties in installing and propose solutions.
• Prepares the budget, handles the sale and perform the service requests to ensure that commitments are met (delivery date, quantity, quality, product characteristics, conditions of carriage, collection, etc.). Care and resolving claims are required
• Perform management and maintenance tasks of the customer¿s base, making regular contact in order to retain them.
• Prepares documents related to sales management, and develops basically rapports.
  

Regulated training and graduates

• Certificat de Professionalitat de la Família Electricitat i electrònica: Gestió i supervisió del muntatge i manteniment de sistemes domòtics i immòtics (Nivell 3)
• Certificat de Professionalitat de la Família Electricitat i electrònica: Desenvolupament de projectes de sistemes domòtics i immòtics (Nivell 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Gestió comercial de vendes (Nivell 3)
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Sales and commercial spaces management
• Professional Training Course(s) in the field of Electricity and Electronics - Advanced Level: Electrotechnical and Automated Systems
• Grau: Enginyeria elèctrica
• Grau: Enginyeria en tecnologies industrials
• Grau: Enginyeria electrònica industrial i automàtica
• Grau: Enginyeria de disseny industrial
• Grau: Enginyeria de disseny industrial i desenvolupament del producte
• Grau: Enginyeria de sistemes de telecomunicació
• Grau: Enginyeria de sistemes electrònics
• Grau: Enginyeria de sistemes i serveis de telecomunicacions
• Grau: Enginyeria telemàtica
• Grau: Enginyeria de xarxes de telecomunicació
• Grau: Enginyeria electrònica de telecomunicació
• Grau: Tecnologies de telecomunicació

Complementary training

It is convenient in sales and marketing techniques, and particularly, in courses such as:

¿ Course on Commercial and sales techniques.
¿ Customer attention course.

Is needed knowledge of electricity and electronics, and of new standards and technologies for home automation systems, such as KNX technology.
Normally, companies often provide training on the particular product that sells this professional.

Other specific skills

Orientation within reach: Level 2

Planning and organisation: Level 2

Initiative: Level 2

Analytical thought: Level 2

Customer orientation: Level 2

Conceptual thought: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Satellite assembly technician

Expert on e-Commerce and payment systems

Expert in transmission and distribution networks

Network manager

Navigation system specialist

• Work hours

  The regular schedule is full time 40 hours per week distributed at morning and evening. Is required flexible hours to suit the client's needs and workloads. Sometimes is needed to work on weekend.

• Salary

  The salary is calculated according to the experience and the number of sales. The base salary is situated between € 18,000 and € 24,000 gross per year, to which is added sales commissions, which can be up to € 15,000 per year.