Computer network sales technician
Other denominations
Computer network sales representative
Description
These professionals perform sales promotions and sell products related to LAN and WAN networks, such as the hardware (servers), network software, applications software, operating systems, adapters, email, etc. Keep in contact with their potential or existing clients directly or by phone, advising them in taking decisions about purchasing the aforesaid products. Sales technicians have to perform broad and comprehensive controls of contacting their clients, via computerised databases. They are also responsible at times for training end customers on how to use the products sold. They should have highly specific technical and personal skills: know the product they sell extremely well and master marketing and sales strategies. Sales technicians also have to know what legal procedures must be followed to formalise contracts and issue invoices. They must have excellent oral and written communications skills to uphold good customer relations, with the final aim of earning their loyalty. With the constant appearance of software programs that are increasingly advanced and complex, professionals working in this occupation have become established as true experts who, in addition to to selling, also advise clients depending on their needs, which vary a lot from one company to another. Commercial technicians are the people closest to customers in the entire company and, therefore, is extremely important to the sales and marketing departments.
Tasks
- Manage the portfolio of present and potential clients.
Visit clients with the aim of determining their needs.
Manage and update the database that contains all information related to customer relations.
Present new company products and services to clients by providing them with detailed descriptions.
Evaluate clients' situations and try to sell them the most suitable product in each case.
Notify clients about rates, sales conditions, delivery periods and, if necessary, negotiate improvements. - Fill out and deliver to the appropriate departments the reports on visits and the offers and purchase orders made.
Supervise product deliveries to clients and assure that they comply with the agreed requirements.
Propose technical adaptations or developments for products to adapt them to customer requirements to obtain their maximum satisfaction.
Monitor and supervise customer satisfaction and write down all comments they make about the product or service to take future measures in this regard. - Perform benchmarking activities.
Perform customer prospecting and collect information on the competitions' products and other data of interest.
Anticipate actions by the competition according to the data obtained in order to promote the company. - Train and advise, from a technical point of view, clients on how the product works.
Prepare end user guides and training courses so that clients learn how to use systems and applications.
Handle client company claims with regard to delivery periods or administrative processes and propose creative solutions to satisfy to clients. - Supervise order shipments and collections on invoices.
Negotiate contracts.
