These specialists' role entails training potential users of LAN and WAN networks. They normally prepare and lead courses or training sessions aimed at particular users. They may draw up written material about subjects relating to the use of networks (e.g. how to use email, shared files and other options available in network systems). They also offer users technical assistance in order to solve specific issues. Similarly, they sometimes work on special projects assigned by network analysts or administrators. The training tasks they perform may be aimed at groups (e.g. when a network has just been set up for the first time) or at specific individuals in particular situations and directly in front of their computer.

• Collect, analyse and provide information about issues in the client's networks.
• Ensure the compatibility of new desktop solutions installed in the company's systems.
• Install or oversee the installation of hardware and software.
• Help users when they have computer issues.
• Provide users with information, training and technical support and solved problems associated with the installation and use of networks.
• Train users in relation to the computer issues within their remit.
• Design manuals and training material for users.

Regulated training and graduates

• Certificat de Professionalitat de la Família Informàtica i comunicacions: Operació de xarxes departamentals (Nivell 2)
• Certificat de Professionalitat de la Família Informàtica i comunicacions: Sistemes microinformàtics (Nivell 2)
• Certificat de Professionalitat de la Família Informàtica i comunicacions: Administració i disseny de xarxes departamentals (Nivell 3)
• Certificat de Professionalitat de la Família Informàtica i comunicacions: Gestió de xarxes de veu i dades (Nivell 3)
• Professional Training Course (s) in the field of computer and communications- Intermediate level: Microcomputer systems and networks
• Professional Training Course(s) in the field of IT and Communications - Advanced Level: Computer Systems Network Administration
• Grau: Enginyeria de sistemes TIC
• Grau: Enginyeria informàtica
• Grau: Enginyeria informàtica de gestió i sistemes d'informació
• Grau: Informàtica i serveis
• Grau: Enginyeria en organització de les tecnologies de la informació i la comunicació
• Grau: Enginyeria de sistemes de telecomunicació
• Grau: Enginyeria de sistemes electrònics
• Grau: Enginyeria de sistemes i serveis de telecomunicacions
• Grau: Enginyeria de xarxes de telecomunicació
• Grau: Enginyeria electrònica de telecomunicació

Complementary training

Other specific skills

Analytical thought: Level 2

Initiative: Level 3

Communication: Level 2

Learning and use of knowledge: Level 1

Flexibility and change management: Level 2

Customer orientation: Level 2

Training

People who work in the field of training are interested in transmitting knowledge, responsibilities and values through learning techniques and educational processes, with a view to helping others develop their skills and abilities. Activities that are specific to this field include prior assessment of the student's characteristics and needs, design of the teaching materials, as well as monitoring and support during the learning process.

New technologies

People who show an interest in this field are motivated by the development and advanced use of new technologies in any of their applications (software, hardware, telecommunications) from an innovative perspective and in accordance with the continuous updates of technologies, programmes and equipment that appear on the market. The design, installation, management and maintenance of computer systems and new technologies are activities specific to this field.

Cloud computing specialist

Network manager

Systems manager

Avionics software engineer

Systems administrator

• Work hours

  Eight-hour working day. Hours can be intensive, in split-shifts, or in particular slots.

• Salary

  Junior: between 19.182 and 25.895 euros annum gross. Median: 22.285 euros annum gross.
  Senior: between 23.613 and 32.982 euros annum gross. Median: 27.904 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.
  

• Professional category

  Technician