Technical sales engineer

The pre-sale engineer is a position associated with the company sales team but whose work goes beyond sales in themselves. Technological training is required but with a commercial vocation and communication skills, this professional is responsible for providing technical support to the proposals of the sales team. The primary functions are to ensure that computer solutions and technological proposals to customers are accurate in the technical field, and to explain the characteristics and advantages of the system being offered in understandable language. Therefore, this profile must be up-to-date with the technological advances of the sector as well as the products offered by competitors.

• Make proposals to the client.
  Be advised on customer needs by the account manager who has a more commercial professional profille and acts as contact with the customer.
  Draft the technical part of the proposals made to the customer about products or ICT solutions.
• Support the sales team.
  Work in conjunction with the sales team in preparing proposals for the customer.
  Present the product or computer solution to the customer from a technical point of view.
  Aid sales representatives to "define the customer's technical need" for the product being presented.
  Document the product or computer solution in such a way that its technological advantages can be translated into "commercial language".
  Prepare demonstrations and presentations of the product or solution.
• Manage implementation of the solution proposed to the client (if there is no specifically dedicated figure).
  Specify the final design of the computer solution.
  Coordinate implementation of the project in its entirety once sold to the customer (unless this function is assigned to the account engineer).
  Transfer responsibilities to the company's technical teams.
  Ensure communication between the customer and the company to be able to assess how the product works and if it fulfills customer expectations (unless this function is assigned to the account engineer).
  Define the control of incidents (turnaround times, etc.)
• Provide technical support for product development.
  Provide technological support for the development, launch and later maintenance of new products.
  Provide support to Product Managers so that they can better develop and promote products.
• Assess the company's products and those of the competition.
  Make a technological assessment of the computer solutions and products offered to customers.
  Also examine products from the competitors to establish comparative strengths and weaknesses.
  Define a technological test method for company and competitor products.

Regulated training and graduates

• Grau: Enginyeria de sistemes TIC
• Grau: Enginyeria informàtica
• Grau: Enginyeria informàtica de gestió i sistemes d'informació
• Grau: Informàtica i serveis
• Grau: Enginyeria de sistemes de telecomunicació
• Grau: Enginyeria de sistemes i serveis de telecomunicacions
• Grau: Administració i direcció d'empreses
• Grau: Ciències empresarials-management
• Grau: Economia
• Grau: Economia i gestió
• Grau: Màrqueting
• Grau: Màrqueting i direcció comercial

Complementary training

Other specific skills

Communication: Level 2

Learning and use of knowledge: Level 1

Flexibility and change management: Level 2

Customer orientation: Level 2

Planning and organisation: Level 3

Team work and cooperation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

New technologies

People who show an interest in this field are motivated by the development and advanced use of new technologies in any of their applications (software, hardware, telecommunications) from an innovative perspective and in accordance with the continuous updates of technologies, programmes and equipment that appear on the market. The design, installation, management and maintenance of computer systems and new technologies are activities specific to this field.

ICT consultant

e-Commerce and payment systems consultant

Expert in teleworking systems

Expert in evaluating virtual public offices

Project Manager

• Work hours

  Full-time

• Salary

  Junior: between 15.238 and 24.166 euros annum gross. Median: 19.190 euros annum gross.
  Senior: between 17.737 and 29.348 euros annum gross. Median: 22.816 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.
  

• Professional category

  Technician