Systems Helpdesk

The system maintenance technician is a professional specialised in providing technical support to the Systems Department. This position is basically different from that of other technicians in the Helpdesk Department because its "users" are not workers on different departments of a company, but the staff, also technical, of theComputer science or Systems Department who provide support for computer system, network and server maintenance tasks. In many companies where there is no system maintenance technician, these tasks are carried out by systems technicians or managers, and in other companies they are performed by the helpdesk technicians who are also responsible for microcomputers or hardware.

• Provide support to the System Administration Department.
  Perform routine maintenance tasks of the company computer system (hardware, specific software and devices, all connected on a network).
  Update operating systems, if necessary. Each part of a system may work with a different operating system; they must all be kept updated.
  Resolve hardware and software incidents: provide support to the systems manager to solve slight day by day incidents.
  Provide support to users with doubts and problems related to the company computer system.
• Collaborate in the management of the computer network.
  Register new users on the network or an intranet.
  Register new email accounts.
  Manage incidents such as forgotten passwords, and change network passwords every so often.
• Maintain servers.
  Update the software required for correct server operation.
  Control the disk space of the server and expand it as required.
  Make regular backups of the server contents.
• Perform network, hardware or even software helpdesk tasksif there id no specialist in these areas in the company.

Regulated training and graduates

• Certificat de Professionalitat de la Família Informàtica i comunicacions: Gestió de sistemes informàtics (Nivell 3)
• Professional Training Course(s) in the field of IT and Communications - Advanced Level: Computer Systems Network Administration

Complementary training

Other specific skills

Analytical thought: Level 2

Initiative: Level 2

Concern for order and quality: Level 2

Communication: Level 2

Customer orientation: Level 2

Planning and organisation: Level 1

New technologies

People who show an interest in this field are motivated by the development and advanced use of new technologies in any of their applications (software, hardware, telecommunications) from an innovative perspective and in accordance with the continuous updates of technologies, programmes and equipment that appear on the market. The design, installation, management and maintenance of computer systems and new technologies are activities specific to this field.

Microcomputer technician

Network maintenance technician

Systems administrator

Systems manager

Systems technician

• Work hours

  Full-time

• Salary

  Between 19.178 and 26.698 euros gross per year, depending on experience. Median: 22.628 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Technician