Network Helpdesk; Communications technician

The network maintenance technician is the person in the Helpdesk Department or depending directly on the Network Administration Department who solves incidents related to company networks and management device. In addition, the Department provides maintenance support to Network Administration: physical repairs and routine tasks related to networks. Like other specialized technicians of the Helpdesk Department, the network maintenance technician is usually employed by large companies. In small businesses, helpdesk technicians carry out these tasks as well as those related to the maintenance of hardware and software (microcomputers) or computer systems.

• Solve network related incidents.
  Receive requests for services (directly or through the helpdesk operator) related to the company's networks.
  Define priorities for service requests received.
  Provide solutions to problems (usually in person): replace a non-working network component, reconfigure devices, etc.
• Supervise network maintenance.
  Once the network built and installed, this technician supervises its maintenance, possible physical extensions, replacement of wiring, etc.
  Supervise the physical repair of network related devices: hubs, switches, routers.
  Reconfigure devices such as routers with the support of the network manager.
• Provide support to the Network Administration Department.
  Install network devices for all company staff; including: personal computers, printers or scanners.
  Define the structure of shared company resources; that is, to resources each user has access to (always supervised by the network manager).
  In environments with static set-ups, assign names and IP addresses to network computers.
  Manage incidents that arise with telecom operators.
• Provide support related to systems, the assembly of hardware and software maintenance, if there is no specialized position in the company Helpdesk Department.

Regulated training and graduates

• Professional Training Course (s) in the field of computer and communications- Intermediate level: Microcomputer systems and networks
• Professional Training Course(s) in the field of IT and Communications - Advanced Level: Computer Systems Network Administration

Complementary training

Other specific skills

Analytical thought: Level 2

Initiative: Level 2

Concern for order and quality: Level 2

Communication: Level 2

Customer orientation: Level 2

Planning and organisation: Level 1

Mechanical handling

People related to the field of mechanical handling are interested in the assembly, maintenance, repair and use of machines, tools and installations. Some good examples of professional activities in the field of mechanical handling are adjusting and configuring machines, reviewing technical equipment to detect incidents in their operation, handling machinery in production processes and driving specialised vehicles.

New technologies

People who show an interest in this field are motivated by the development and advanced use of new technologies in any of their applications (software, hardware, telecommunications) from an innovative perspective and in accordance with the continuous updates of technologies, programmes and equipment that appear on the market. The design, installation, management and maintenance of computer systems and new technologies are activities specific to this field.

Microcomputer technician

Hardware maintenance technician

Systems maintenance technician

Systems administrator

Network training and support specialist

• Work hours

  Full-time Sometimes shift work is required.

• Salary

  Between 19.178 and 26.698 euros gross per year, depending on experience. Median: 22.628 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Technician