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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Support technician

Description

The helpdesk operator provides technical support to users in a company who have problems with software or hardware. This professional receives, diagnoses and solves the problem or forwards it to specialized maintenance technicians, if necessary. They receive inquiries, and user doubts or problems by phone or e-mail and usually resolve them by these routes.

Tasks

  • Manage customer problems.
    Attend to customer problems on the phone or by e-mail (for example: a program that does not work correctly, the computer has little available storage space, there are connection problems, slowness on the internet, etc.).
    Solve minor problems following previously established specifications.
    Redirect user problems to the maintenance technician or other specialist.
    Follow-up and close incidents, ensuring of that the user problem has been solved correctly and in a prudent time period.
    Give advice to avoid future problems.
  • Carry out small repairs.
    Install hardware elements and some types of software to aid the technical specialist.
    Provide telephone or e-mail support to users who can solve problems by following instructions. To provide these instructions, the helpdesk operator must have good understanding of hardware and software technical manuals.
  • Monitor correct operation of the computer system.
    Use specially created devices to observe correct system operation.
    Report possible errors to the specialist so that they can be solved.
    Test whether the software or peripherals are the most suitable ones for users.
  • Collect inquiries from users.
    File and collate all user problems for later analysis of the most common ones to avoid them in the future.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE