Other denominations
Customer Service Manager
Description
The ECR manager is a recent figure which is still in its emerging stages and who constitutes an answer to new techniques and trends applied to commercial distribution and continuous supply along the entire logistics process, based on joint business ventures and activity programmes. This professional is in charge of implementing projects based on this new business management methodology. It is worth mentioning that ECR (Efficient Reply to the Consumer) is not a kind of software, but rather a set of logistics and business strategies the purpose of which is to achieve a reduction in unnecessary costs across the entire supply chain, through the joint effort of both business concerns and suppliers towards transferring these savings to the end price of the product. The ECR manager is in charge of the control and coordination not only of various company departments, but also subcontracted companies and suppliers in order to guarantee the optimum flow of merchandise and information. The ECR manager must therefore have excellent communication and negotiation skills, have some knowledge of business and marketing management and be familiar with IT systems, given that these are the main communication tools used. Reports to the Physical Distribution Director.
Tasks
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h