Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Ticket sales agent

Latest available data: March 2025 (includes accumulated data from the past 12 months)

Other denominations:
Ticket agent Ticket booking agent Ticket reservation agent Ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

Tasks

Tasks include -
(a) Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements;
(b) Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures;
(c) Preparing itineraries;
(d) Making and confirming reservations for travel, tours and accommodation;
(e) Issuing tickets, boarding passes and vouchers;
(f) Helping customers in obtaining necessary travel documents such as visas;
(g) Verifying travel documentation and registering passengers and luggage at check-in and departure;
(h) Preparing bills and receiving payments.

Knowledge

  • Marketing and advertising

Digital competencies

  • Selling products or services
  • Developing professional relationships or networks
  • Promoting products, services, or programs
  • Providing information to the public and clients
  • Monitoring developments in area of expertise

Digital competencies

  • Accessing and analysing digital data

Personal competencies

  • Demonstrating willingness to learn
  • Supporting others

Professional groups of the occupation

Clerical support workers

Customer services clerks

Client information workers

Travel consultants and clerks

Other occupations of the professional group

Do you want to know what the hiring rate for this occupation is in the market?

Contracts and job seekers in the last year in Barcelonès

Travel consultants and clerks

1.092

Number of contracts in Barcelonès

66,18%

Percentage of contracts in Catalonia

-16,39% Interannual variation of contracts in Barcelonès

84,07%

Permanent contracts over total contracts in Barcelonès

17,31%

Part-time contracts

1,13% Turnover index

445

Average of job seekers in Barcelonès

3%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Customer services clerks

36%

64%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Customer services clerks

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Client information workers

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Travel consultants and clerks

No experience
8%
Less than 1 year
49%
Between 1 and 2 years
10%
Between 2 and 4 years
17%
Between 4 and 8 years
3%
More than 8 years
13%
Administrative and support service activities
29%
Other service activities
17%
Information and communication
11%
Wholesale and retail trade; repair of motor vehicles and motorcycles
10%
Professional, scientific and techinical activities
8%
Others
25%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.