Barcelona City Council | Capital humà

The professional task of the yacht agent is to provide support to the boat and the yacht crew during their stay at the port. These services are of diverse nature and are aimed at facilitating and making the stay in the marina where the yacht has docked easier and more pleasant, including the management of the mooring reservation, the management of the supplies of the services that the boat requires (water, electricity, fuel), the planning of tourist itineraries for the crew who wish to get to know the city, the planning of events and travel reservations, the provision of food and other materials, the management of any other necessary service (medical services, visa management and residence permits so that the crew does not incur any situation of illegality), and others. In short, the yacht agent must be able to deal effectively with any queries that may arise with the yacht's captain and crew.
The yacht agent works as a team and is at the same time the sole interlocutor with the yacht's crew, offering continuous advice and assistance to any demands that may arise, and for this reason, the yacht agent must have all the information and resources to meet the demands placed on him/her. All in all, the yacht agent works in a company that provides the services available to a recreational boat in order to provide quality solutions in the shortest possible response time, bearing in mind that the demands can be very broad, ranging from the supply a cleaner for the boat to the services of a consignee company.
The yacht agent must have a professional profile capable of foreseeing beyond the usual context in order to find creative solutions to the demands made on him/her; so it is necessary to have an attitude and a service mentality capable of working under pressure and providing solutions within a short period of time, always working with autonomy and personal initiative.

• Deals with and establishes appropriate public relations and trusting relationships with the yacht owners, guests and crew.
• Reservation of accommodation and registration with the marina administration.
  Mediation before the Customs Service and the relevant activities regarding visas and residence permits.
• Management of supplies of all kinds, especially the most basic, such as fuel for the boat, as well as food, water and other materials.
  
• Facilitate the maintenance and repair services of the boat if necessary, as well as any management related to insurance contracts.
  
• Hire any service related to any eventual touristic activities of the crew; hotel reservations, purchase of tickets to attend events of any kind, paying for excursions and personalized sightseeing tours, among others.

Regulated training and graduates

• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Transport and logistics
• Grau: Administració d'empreses i gestió de la innovació
• Grau: Administració i direcció d'empreses
• Grau: Direcció d'empreses
• Grau: Direcció d'empreses (BBA)
• Grau: Ciències empresarials-management
• Grau: Economia
• Grau: Economia i gestió
• Grau: Empresa internacional
• Grau: Màrqueting
• Grau: Direcció hotelera
• Grau: Estudis internacionals d'economia i empresa/International Business Economics
• Grau: Gestió d'empreses en comerç i distribució
• Grau: Gestió hotelera i turística
• Grau: Màrqueting i comunicació empresarial
• Grau: Negocis i màrqueting internacionals
• Grau: Negocis internacionals
• Grau: Publicitat, màrqueting i relacions públiques
• Grau: Turisme
• Grau: Turisme i oci
• Grau: Logística i negocis marítims

Complementary training

Any international certificate attesting to training in this field is valuable.

The candidate's knowledge of the yacht sector is also highly valued: typologies, market, technical characteristics, etc.

Other specific skills

High level of English language, as you will be dealing with the crew of boats from other countries.

Initiative: Level 3

Planning and organisation: Level 3

Creativity: Level 2

Networking: Level 2

Customer orientation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Responsible for production planning

Director of communication

Director of Operations Planning

Responsable d'atenció al client i comercial de Marina

Head of Inverse Logistics

• Work hours

  The yacht agent has a regulated working schedule of 40 hours per week, but it must be borne in mind that the orientation of the work requires the customer's attention 365 days a year and throughout the day, so there is a demand for flexible working hours which you must be willing to meet. On the other hand, more work is done during the winter season, when boats such as yachts take advantage of the opportunity to carry out maintenance and repair operations.

• Salary

  The remuneration can be between 30,000 and 40,000 Euros per year.